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English Information

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Authors
# Name
1 Isabella Carmo(isabellalcarmo@aluno.puc-rio.br)
2 Marcos Villas(villas@inf.puc-rio.br)
3 Sergio Lifschitz(sergio@inf.puc-rio.br)

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Reference
# Reference
1 Blei, D. M., Ng, A. Y., and Jordan, M. I. (2003). Latent dirichlet allocation. Journal of machine Learning research, 3.
2 Caro, L. M. and Garcia, J. A. M. (2007). Measuring perceived service quality in urgent transport service. Journal of Retailing and Consumer Services, 14(1).
3 Kherwa, P. and Bansal, P. (2019). Topic modeling: a comprehensive review. EAI Endorsed transactions on scalable information systems, 7(24).
4 Lyu, F. and Choi, J. (2020). The forecasting sales volume and satisfaction of organic products through text mining on web customer reviews. Sustainability, 12(11).
5 Silva, F. M. (2022). Proposta de um índice de avaliação da satisfação do uso do transporte público do município de são carlos por meio da adaptação do customer satisfaction score. Repositório Intistucional UFSCAR.
6 Souza, F. D. and de Oliveira e Souza, J. B. (2021). Sentiment analysis on brazilian portuguese user reviews. IEEE Latin American Conference on Computational Intelligence (LA-CCI).